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kimberly mckinstry Return process is not simple, and items were backordered without notification.
Hello Kimberly,
Sorry if this experience is unpleasant to you. We checked our email records and our customer service did sent you an email on 4/14 entitled 'HiEnd Accents - Order #7487 Update'. It must have been received in your spam box.
However, the back ordered item PK1927-SK-TP has been canceled and refunded today. You should receive a separate email with the refund confirmation.
Again, we apologize for the inconvenience.
Sincerely,
HiEnd Accents