Customers praised the duvet's "outstanding" quality, luxurious velvet texture, and beautiful colors. Many noted it "feels so luxurious" with rich appearance. However, shoppers warned it's heavy and doesn't breathe well, making it hot. Dark colors attract lint requiring regular removal. One customer reported color mismatch issues and poor service response.
- 5 stars: 11 (69%)
- 4 stars: 4 (25%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 1 (6%)
Customer service sucked when item I received was not colored as described. Would never support company again.
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
After reviewing our customer service records, we can confirm that our representative explained and acknowledged that the Green Ochre–Waterfall pillowcases are indeed in a slightly different shade than the rest of the items your purchased. This information was shared during your conversation with our team, and as a courtesy, we offered a 20% discount, which was accepted.
We understand that color variation can be frustrating, especially when ordering coordinated items, and we truly appreciate the opportunity we had to address your concerns at the time. Customer satisfaction is important to us, and we regret that this experience did not meet your expectations.
Thank you again for your feedback—it helps us continue improving how we communicate product details and support our customers.
Beautiful! Quality is outstanding
Your satisfaction is our top priority! It makes us happy to hear that you love your new duvet set. Thank you!
I love this Duvet cover. I got it in the lovely aqua color and it will give my room just the softness it needs. Can't post a photo yet as we are moving to a new house.
The most gorgeous ?? velvet comforter and dark blue I've ever seen. Unfortunately, it's super heavy and hot. Doesn't breath at all. If you like to be warm and held down, it's perfect
This was a nice duvet for the money! I should have thought it through before purchasing the black (but that was my fault). Every little piece of fuzz sticks to it and I have to use a tape roller to get it off.
This was adding to my bedspread coverlet faux velvet experience.
Great colors and look!
Bonus: animal fur shakes off surprisingly well
Great deal on luxurious bedding! Bedding can be so pricey but this set looks rich while still looking cozy and comfortable! I would like to see some lighter tones.
I am very pleased with the item and fast delivery
Excellent! I had a problem with a pillow sham and Customer Service immediately put one in the mail and I received it the next day. Very nice people to deal with.
Absolutely stunning. It's rich velvet texture, beautiful emerald color and made to perfection. It's more than I could have hoped for. It is also very generous in size. Hiend's products always meet my expectations but this product is one step above the others Ive bought. I just love it!
Received my duvet. It's even nicer in person than it looked in the pictures. The sheen on the velvet is really beautiful and elevates my entire room
Green Ochre is perfect color! Very nice quality feel and heft to the quilt.
I love the thickness, color and quality of the quilt.
put it on my bed and it looks and feels nice enough
Love, love, love!! Beautiful color, bright and vivid! Soft, and feels so luxurious! Would highly suggest this beautiful comforter!